adds7 Privacy Policy

1. Introduction

adds7 (hereinafter "adds7", "we", "us", "our") operates the online betting and casino platform accessible at https://adds7.io (the "Platform"). In the course of providing our services to players across Bangladesh — including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — adds7 necessarily processes certain personal data about the individuals who use our Platform.

This Privacy Policy (the "Policy") sets out in plain, transparent terms what personal data we collect, the purposes for which we process it, who we share it with, how long we retain it, and the rights available to you as an adds7 player. This Policy applies to all personal data processed by adds7 in connection with the Platform, including data collected via our website, mobile interface, customer support channels, and payment processing integrations.

This Policy should be read alongside our Terms & Conditions, available at adds7.io/terms-conditions, and our Responsible Gaming Policy, available at adds7.io/responsible-gaming. Together these documents form the complete legal framework governing your use of adds7.

2. Data Controller

For the purposes of this Policy, adds7 acts as the data controller in respect of all personal data collected through the Platform. As data controller, adds7 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

If you have any questions about how adds7 processes your personal data, or if you wish to exercise any of your data rights described in Section 11 of this Policy, please contact our data protection team at: [email protected] (plain text — not a clickable link). We will respond to all data-related enquiries within thirty (30) calendar days of receipt.

3. Personal Data We Collect

adds7 collects the following categories of personal data from players who register and use the Platform:

3.1 Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you are aged 21 or above).
• National Identification Number (NID), passport number, or driving licence number, where provided for identity verification.
• Copies of identity documents submitted during the KYC (Know Your Customer) verification process.

3.2 Contact Data

• Residential address in Bangladesh.
• Mobile telephone number (used for account verification, transaction authentication, and support communications).
• Email address (used for account communications, promotional messages where consented, and support correspondence).

3.3 Financial Data

• Mobile wallet identifiers associated with bKash, Nagad, Rocket, or Upay accounts used for deposits or withdrawals.
• Bank account details where bank transfer methods (Dutch-Bangla Bank, City Bank, BRAC Bank) are used.
• Partial card details (last four digits, card type) where Visa or Mastercard payments are processed — full card numbers are never stored by adds7 and are handled exclusively by our PCI-DSS-compliant payment processor.
• Transaction history, including deposit amounts, withdrawal amounts, and transaction timestamps, expressed in Bangladeshi Taka (BDT).

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type and version.
• Session data including login timestamps, session duration, and pages visited within the Platform.
• Game play history, including games accessed, bets placed, and outcomes.
• Cookie identifiers and similar tracking technology data (see Section 8).

3.5 Communications Data

• Records of communications between you and the adds7 customer support team, including live chat transcripts, email correspondence, and any other written communications.
• Survey responses and feedback submitted voluntarily through the Platform.

4. How We Collect Your Data

adds7 collects personal data through the following means:

• Direct registration: Data you provide when creating an adds7 account, completing identity verification, or updating your profile.
• Transaction processing: Data generated when you make a deposit or withdrawal through bKash, Nagad, Rocket, Upay, or any other accepted payment method.
• Platform interaction: Data collected automatically as you navigate and use the adds7 Platform, including game play data and session data.
• Customer support: Data shared during communications with our support team via live chat or email.
• Cookies and tracking technologies: Data collected via cookies, web beacons, and similar technologies as described in Section 8.
• Third-party sources: In limited circumstances, adds7 may receive identity verification data from third-party KYC service providers engaged to assist with the verification of player identity documents.

5. How We Use Your Personal Data

adds7 processes your personal data for the following purposes:

6. Legal Basis for Processing

adds7 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, transaction processing, and game access.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping duties.
• Legitimate interests: Processing conducted to pursue adds7's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming compliance — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing of your Contact Data for the purpose of sending promotional communications, where you have given explicit consent. You may withdraw your consent at any time by contacting [email protected].

7. Sharing Your Personal Data

7.1 Trusted Service Providers

adds7 may share your personal data with trusted third-party service providers who assist in the operation of the Platform, including payment processors (bKash, Nagad, Rocket, Upay, and banking partners), KYC identity verification providers, customer support platform operators, and cloud infrastructure providers. All third-party providers are contractually bound to process your data only on adds7's instructions and to maintain appropriate security measures.

7.2 Legal Disclosure

adds7 may disclose your personal data to government authorities, regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, legal process, or regulatory obligation. adds7 will, where legally permissible, notify you of any such disclosure.

7.3 No Sale of Data

adds7 does not sell, rent, lease, or otherwise transfer your personal data to any third party for marketing, advertising, or commercial purposes. Your data is never monetised without your explicit prior consent.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of adds7's business, your personal data may be transferred to the relevant successor entity. adds7 will notify affected players in advance of any such transfer and will ensure that the receiving entity provides equivalent privacy protections.

8. Cookies & Tracking Technologies

adds7 uses cookies and similar tracking technologies to enhance your experience on the Platform. The following types of cookies may be placed on your device when you access adds7:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in during an active gaming session. These cookies cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate and use the Platform, allowing adds7 to identify areas for improvement. This data does not identify you personally.
• Functional Cookies: Used to remember your preferences (such as language or display settings) to provide a more personalised experience on future visits.
• Marketing Cookies: Used, where you have consented, to deliver relevant promotional content about adds7 games and offers. You may opt out of marketing cookies at any time.

Most web browsers allow you to control cookies through their settings. Restricting strictly necessary cookies may impair the functionality of the adds7 Platform. For further information on managing cookies, please consult your browser's help documentation.

9. Data Retention

adds7 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following retention guidelines apply:

• Account data (identity and contact information): Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to satisfy anti-money laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• Customer support communications: Retained for two (2) years from the date of the last communication in a support thread, unless related to an ongoing dispute or legal proceeding.
• Game play and usage data: Retained for two (2) years from the date of generation, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of the consent period plus one (1) year to demonstrate compliance.

Upon expiry of the applicable retention period, adds7 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

10. Data Security

adds7 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the adds7 Platform.
• Encryption at rest for all sensitive personal and financial data stored on adds7 servers.
• Access controls ensuring that personal data is accessible only to authorised adds7 personnel who require it to perform their role.
• Regular security audits and penetration testing conducted by qualified independent security professionals.
• Incident response procedures designed to detect, contain, and remediate data security incidents promptly, including notification obligations where required by law.

While adds7 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your adds7 account and to enable any two-factor authentication features offered by the Platform.

11. Your Data Rights

As an adds7 player in Bangladesh, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data adds7 holds about you, along with information about how that data is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by adds7.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to adds7's legal retention obligations.
• Right to Restriction: You may request that adds7 restricts the processing of your personal data in certain circumstances, such as while a dispute about accuracy is resolved.
• Right to Object: You may object to adds7 processing your data on the basis of legitimate interests, including for direct marketing purposes. Where you object to marketing, adds7 will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team at [email protected]. All requests will be acknowledged within five (5) Bangladesh Standard Time (BST, UTC+6) business days and fulfilled within thirty (30) calendar days, subject to identity verification and any applicable legal exemptions.

12. Children & Minors

The adds7 Platform is strictly intended for adults aged 21 years and above. adds7 does not knowingly collect, process, or retain personal data from any person under the age of 21. If adds7 becomes aware that personal data has been submitted by or on behalf of a person under 21, such data will be immediately deleted and the associated account will be permanently closed.

If you have reason to believe that a minor has registered an account on adds7 or submitted personal data to the Platform, please notify us immediately at [email protected] so that we may take prompt action.

13. International Data Transfers

adds7 stores and processes personal data primarily within secure server infrastructure. In certain circumstances, personal data may be transferred to or accessed from locations outside Bangladesh — for example, where adds7 engages cloud infrastructure or third-party service providers based in other jurisdictions. Where such transfers occur, adds7 ensures that appropriate safeguards are in place to protect the security and confidentiality of your personal data, including contractual data protection obligations binding on the receiving party.

14. Amendments to This Policy

adds7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made, adds7 will notify registered players via the email address associated with their account and will publish the updated Policy on the Platform with a revised effective date. Your continued use of the adds7 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease use of the Platform and may request closure of your account.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or adds7's data processing practices, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the adds7 Platform interface.
• Response Time: All privacy-related enquiries are acknowledged within five (5) BST business days and resolved within thirty (30) calendar days.

adds7 is committed to handling all data protection enquiries with the utmost seriousness, transparency, and care. We value the trust that players across Bangladesh place in us and we are dedicated to maintaining the highest standards of personal data protection on the Platform.